CHAPTER 12 : Integrating the organization from end to end - Enterprise Resource Planning

CHAPTER 12 : Integrating the organization from end to end - Enterprise Resource Planning

At the heart of all ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system.








Integrating SCM, CRM, AND ERP

• SCM, CRM and ERP are the backbone of e-business
• Integrating of these application is the key to sucess for many companies
• Integration allows the unclocking of information to make it available to any user, anywhere, anytime. 

The evoulution of ERP

1990-ERP
-order entry,distribution, accounting, materials planning.

2000-Extended ERP
-scheduling, forecasting, capacity planning, logistics.

Present -ERP II
-project management, portal capability,human resource management.


Integrating SCM, CRM and ERP








Integration tools

Many companies purchase modules from and ERP vendor, an SCM vendor and CRM vendor and must integrate the different modules together.

middle - several different types of software which sit in the middle of and provide connectivity between two or more software applications.

Enterprise application integration (EAI) middleware - packages together commonly used functionality which reduced the time necessary to develop solutions that integrate applications from multiple vendors.


ERP systems must integrate various organization processand be:

• flexible
• modular and open 
• comprehensive
• beyond the company.